The foundation of Business Excellence movement in the Tata Group was enabled by adopting the JRD Quality Value for Performance Excellence and promote a unified common Tata brand name. Tata Business Excellence Group (TBExG) is entrusted to build and nurture an institutionalized approach to drive the business excellence movement at the Tata group. It set standards of excellence and partner with group companies in their journey to achieve world class performance. This journey has been institutionalized through a virtuous cycle of performance excellence which has evolved over the years. This starts with Assessing the progress of the companies using excellence frameworks, accelerating progress through Improvement Interventions and nurturing an ecosystem of learning and sharing from each other.

SENSE OF PRIDE

CONTINUOUS IMPROVEMENT

PERFORMANCE EXCELLENCE

RECOGNITION

To Partner with Tata Companies in their Journey of Excellence to Achieve World Class Performance

One must forever strive for excellence, or even perfection, in any task, however small, and never be satisfied with the second best.

- JRD Tata

THE COVETED BUSINESS EXCELLENCE AWARDS

The JRDQV Award is presented to companies that cross the 650-mark for the first time and demonstrate role model excellence in the Business Excellence Assessment using TBEM criteria. For companies that cross the 750-mark, the Benchmark Leader recognition is endowed.

2000 JRDQV - Tata Steel (Steel SBU)
2004 JRDQV - TCS
2005 JRDQV - Tata Motors (CVBU)
2006 JRDQV - Titan (Time Products)
2007 JRDQV - Tata Chemicals
2007 JRDQV - Tata Metaliks
2007 JRDQV - Tinplate
2008 JRDQV - Telcon
2009 JRDQV - Tata Power
2010 JRDQV - Tata Steel (Tubes)
2011 JRDQV - Rallis
2011 JRDQV - Tata Steel (FAMD)
2011 JRDQV - Tata Steel (Wires)
2011 JRDQV - Titan (Jewellery)
2012 JRDQV - Indian Hotels
2013 JRDQV - TPDDL
2013 JRDQV - TSPDL
2018 JRDQV - Tata Sponge
2018 Industry Leader - Tata Steel
2018 Industry Leader - Titan
2019 Benchmark Leader - TCS

services

The process has evolved as repeatable, measurable and scalable in a systemic and inclusive manner by pursuing fulfilling excellence journeys.

  • Business Excellence, using TBEM framework
  • Data Excellence, using TCS proprietary DATOM™
  • Safety Excellence, using Tata Safety Standards
  • Social Excellence, using Tata Affirmative Action Programme framework

Tata companies find an opportunity to collectively introspect and reflect on these journeys through a customised approach, engaging with subject matter experts as assessors, guided by senior Tata leaders as Mentors and Team Leaders.

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Based on the assessment feedback, companies create and update their business excellence action plans. These action plans are both short-term and long-term interventions which enable the companies to achieve their business objectives. These interventions are broadly classified as Safety, Process Improvements through Deep Dives, Benchmarking studies and Business Excellence Workshops. These Improvement Interventions are guided by Subject Matter Experts and collaboratively executed by the companies.

    Deep Dives are undertaken in the areas of

  • Customer Centricity
  • Human Resources
  • Operational Excellence
  • Safety
  • Strategy Deployment
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One of the important enablers of our purpose is to nurture learning and sharing amongst the group companies. The avenues like EDGE portal, Webinars and Tata Network Forums, enable group companies to continuously learn from each other. The EDGE portal has become the knowledge repository of the Tata Group. Tata Network Forums around the world aim to foster the one Tata culture and collaboration. EDGE webinars create a platform for the Tata colleagues to learn from the subject matter experts.

  • Best Practices sharing sessions
  • EDGE Webinars
  • EDGE Portal
  • Tata Network Forums
  • Business Excellence Head Forum
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CAPABILITY BUILDING

BUSINESS EXCELLENCE

The Business Excellence capability building programmes are geared towards preparing business leaders to achieve benchmark performance excellence. The programmes are classified into areas, to build Assessors capabilities and Champions capabilities.

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DATA EXCELLENCE

Business Excellence through Data Centricity is geared towards preparing business Users and Assessors to understand Data Management and Data Layer concepts to achieve Data Driven Decision Making for Business Performance.

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SAFETY EXCELLENCE

The Safety Excellence capability building programmes have been designed for various levels to enhance the organization's Safety performance and culture through the adoption of Tata Safety Standards.

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SOCIAL EXCELLENCE

These training programmes, enable Executives and Managers to appreciate the fundamentals of the Tata Affirmative Action programme. The programmes are classified into Assessor and Champions programme.

EXPLORE
Email tbexg@tata.com to know more
Tata Business Excellence Group (TBExG) Mumbai Office: Upper Ground Floor, Fort House, 221 DN Road, Fort, Mumbai - 400001
www.tatabex.com