Dr. Wirtz’s research focuses on service management related topics such as service satisfaction, customer feedback systems, service guarantees, and yield management. His research has been published in some 60 academic journal papers, incl. in Harvard Business Review, Journal of Business Research, Journal of Consumer Psychology, Journal of Retailing, Journal of Service Research, Journal of Services Marketing, Journal of the Academy of Marketing Science, and Psychology and Marketing. Dr. Wirtz serves on the editorial review boards of seven journals, including the Cornell HRL Quarterly, International Journal of Service Industry Management, Journal of Retailing and Consumer Services, Journal of Service Research, and Managing Service Quality. In addition, he has published some 70 conference papers, 8 books, and over 40 book chapters. His book Services Marketing – People, Technology, Strategy, 5th edition, co-authored with Professor Lovelock of Yale University, is one of the top two services marketing text books in the world. His co-authored book Services Marketing in Asia – Managing People, Technology, and Strategy, now in its 2nd edition, has become Asia’s leading text for teaching services marketing courses. In 2005, Dr. Wirtz chaired the American Marketing Association-sponsored SERVSIG (Services Special Interest Group) Research Conference (www.servsig2005.org) at NUS – this was the first time this global conference was held in Asia.

In recognition of his excellence in research, Dr Wirtz received six research awards, including the ‘Emerald Literati Club 2003 Award for Excellence’ for the ‘Most Outstanding Paper’ of the year in the International Journal of Service Industry Management (IJSIM); the ‘Emerald Literati Club Highly Commended Award for Excellence’ in 2002 for a publication in the IJSIM; the ‘Emerald Literati Club 2002 Highly Commended Award for Excellence’ for a paper in Managing Service Quality; and the Best Paper Award at The Hospitality & Tourism Educators 2001 Annual Conference in Toronto, Canada, and the ‘MCB University Press Literati Club 2000 Award for Excellence’ for a paper in the IJSIM. In recognition of his excellence in instruction, Dr. Wirtz has received several teaching awards, including the University-level ‘Outstanding Educator Award 2003.’ This award was given only to two top educators in 2003 out of some 2,500 professors at the National University of Singapore (www.nus.edu.sg/ uawards).

Furthermore, he won the Faculty Outstanding Educator Award 2005/06, was the top-ranked instructor of the NUS Business School for the University-level Teaching Award in 2002, and won the Outstanding Educator Award of the Year of the NUS Business School in 2001, the Award for Excellence in Instruction from the MBA Alumni in 1999, and several Commendations for Teaching Excellence from the NUS Business School. Outside academia, Dr. Wirtz has been an active management consultant working with a number of consulting firms in Asia and Europe, including Accenture, Arthur D.Little, and KPMG. His work has been mainly in the areas of Strategy, Business Development and Service Management (including CRM, Churn Management, and LTV). In Asia, Dr. Wirtz has consulted with blue chip clients such as Citibank, the Defence Science & Technology Agency in Singapore, Jurong Town Corporation, LG Capital, MobileOne, Motorola, PCCW HKT, Philips Customer Care Centres, Shanghai Post and Telephone, Singapore Tourist Board, Shell, SK Telecom, Singapore Airlines, Sony, and Starwood Hotels & Resorts Worldwide. Dr. Wirtz received his Ph.D. from the London Business School in Services Marketing, has a BA (Hons) in Marketing and Accounting, and holds a professional certification in banking from Germany. Dr. Wirtz was originally from Germany, and moved to Asia in 1992 after studying and working in London for seven years.

Previously Das was course head of the required first-year Marketing course in the MBA program. Prior to that, he taught the Business Marketing Elective in the MBA program. Das has been selected as the Class Day faculty speaker (MBA Classes of 2001 and 2004) and has received the award for teaching excellence from the graduating HBS MBA Classes of 2000 and 2003. Recent awards include the Greenhill Award that recognizes members of the HBS community who have made significant contributions to the School.

Das's background includes over six years of management experience in sales and marketing for various multinational firms that involved field sales and salesforce management, new product development, alliance formation, and marketing communications. His articles have appeared in publications that include Harvard Business Review, Journal of Marketing, Journal of Service Research, Journal of the Academy of Marketing Science, Journal of Marketing Research, and Sloan Management Review. Das has been quoted in publications such as The Economist and U.S. World News and Report amongst others. He is a professional affiliate of the American Marketing Association and the Institute of Management Science.

Das has consulted and/or developed and executed in-house training programs for such companies as Areva, Arrow Electronics, Alghanim Group, GE, Honeywell, IBM, ING, Oce, J&J, Brambles, Northrop Grumman, RBS, Stryker, Merrill Lynch, Tata Group, ThyssenKrupp, Fidelity, Satyam, Liberty Mutual, 3M, Microsoft, Nortel, Praxair among other companies in the areas of B2B Marketing, Customer Management, Strategic Marketing, Pricing, Personal Selling and Sales Management. Das's current research interests focus on business-to-business marketing and management of customer relationships.

In addition to being on the Board of Advisors of several firms including Color Kinetics Inc., Das is a member of the Board of Trustees of The Fessenden School, Newton, MA., and a member of the Board of Directors of the Harvard Student Agencies, Satmetrix and New England Peptides Corporation.

Research Areas
Strategies for corporate acquisitions; Corporate governance; joint ventures; management buyouts; corporate restructuring

Academic Positions Held
Wharton: 1984-present (Vice Dean for Global Initiatives, 2008-present; Acting Chairperson, Management Department, 2007-2008; named the Mack Professor, 2005; Co-Director, Mack Center for Technological Innovation, 2001-present; Chairperson, Management Department, 1999-2001; named Edward H. Bowman Professor of Management, 1999-2005).

Other Positions
Sales Management, Madura Coats, Ltd., 1 978-79; Sales Officer, Philips India, Ltd., 1975-76

Career and Recent Professional Awards; Teaching Awards Miller-Sherrerd MBA Core Teaching Award, 1993

Professional Leadership 2005-2009
Editorial Board, Strategic Management Journal, 1989-present; Editorial Board, Academy of Management Review, 1993-present

Representative Publications
(with P. Puranam and M. Zollo) "Organizing for Innovation: Managing the Coordination-Autonomy Dilemma In Technology Acquisitions." Academy of Management Journal 49:2 (2006). (with P. Kale and J. Dyer) "Alliance Capability, Stock Market Response and Long-Term Alliance Success: The Role of the Alliance Function." Strategic Management Journal 23:8 (2002). (with R. Gulati) "The Architecture of Cooperation: Coordination Costs and the Governance of Strategic Alliances." Administrative Science Quarterly (1999).

Professor Palepu's current research & teaching activities focus on strategy & governance. Professor Palepu has published numerous academic and practitioner-oriented articles and case studies on these issues.

In the area of strategy, his recent focus has been on the globalization of emerging markets, particularly India and China, and the resulting opportunities and challenges for western investors and multinationals, and for local companies with global aspirations. He currently teaches a second year MBA course, "Globalization of Emerging Markets," which focuses on these issues. In addition, Professor Palepu Chairs the HBS executive program "Global CEOs Program for China".

In the area of corporate governance, Professor Palepu's work focuses on how to make corporate boards more effective, and on improving corporate disclosure. Professor Palepu teaches these topics in several HBS programs aimed at members of corporate boards: "How to make corporate boards more effective, "Audit Committees in the new era of governance, "Compensation Committees: Preparing the challenges ahead." He also co-led Harvard Business School's Corporate Governance, Leadership, and Values initiative, launched in response to the recent wave of corporate scandals and governance failures.

Prior to embarking on his current research, Professor Palepu worked on mergers and acquisitions and corporate disclosure. Based on this work, he coauthored the book, Business Analysis and Valuation: Text and Cases, which won the American Accounting Association's Wildman Award for its impact on management practice, as well as the Notable Contribution to the Accounting Literature Award for its impact on academic research. This book, translated into Chinese, Japanese, and Spanish, is widely used in leading MBA programs all over the world. It is accompanied by a business analysis and valuation software model published by the Harvard Business School Publishing Company.

Professor Palepu serves on a number of public company and non-profit Boards. He has been on the Editorial Boards of leading academic journals, and has served as a consultant to a wide variety of businesses. He is also a frequent commentator in the news media on issues related to emerging markets and corporate governance.

Professor Palepu has a doctorate from the Massachusetts Institute of Technology, and an Honorary Doctorate from the Helsinki School of Economics and Business Administration.

His research centers on leadership and corporate transformation.

Co-author of more than ten books, his most recent, Paths to Power: How Insiders and Outsiders Shaped American Business Leadership, chronicles how leaders from different backgrounds rose to power in American business. This is a companion book to In Their Time, which draws lessons from some of the greatest American business leaders of the 20th century. His other books include: What Really Works: The 4+2 Formula for Sustained Business Success, a systematic large-scale study of management practices that truly differentiate business winners. Changing Fortunes: Remaking the Industrial Corporation examines the decline of industrial firms in the last quarter of the 20th century and discusses what can be learned from this experience. Driven: How Human Nature Shapes our Choices explores four basic drives that shape human motivation and choice Master Passions: Emotion, Narrative, and the Development of Culture, discusses how the passions shape not only our individual lives but our social and organizational culture as well. The Arc of Ambition: Defining the Leadership Journey, examines the role of ambition in the making of great achievers. The Differentiated Network: Organizing Multinational Corporations for Value Creation, won the 1998 George R. Terry Award, given by the Academy of Management for the best book written by an academy member. Fast Forward presents the best ideas on managing business change, and Beyond the Hype: Rediscovering the Essence of Management looks beyond the quick-fix panaceas being thrown at managers. In another work called Building the Information Age Organization, Professor Nohria examines the role of information technology in transforming organizations. Finally, in Networks and Organizations: Structure, Form, and Action, an edited volume of original articles, he explores the emergence of network-like organizations. He is also the author of over 75 journal articles, book chapters, cases, working papers, and notes.

Professor Nohria has served as an advisor and consultant to several large and small companies in different parts of the world. He has been interviewed by ABC, CNN, and NPR, and cited in Business Week, Economist, Financial Times, Fortune, New York Times and The Wall Street Journal.

Professor Nohria teaches courses across Harvard Business School's MBA, Ph.D., and Executive Education programs. He also served as a visiting faculty member at the London Business School in 1996.

Prior to joining the Harvard Business School faculty in July 1988, Professor Nohria received his Ph.D. in Management from the Sloan School of Management, Massachusetts Institute of Technology, and a B. Tech. in Chemical Engineering from the Indian Institute of Technology, Bombay.

Dr. Charan's introduction to business came early while working in the family shoe shop in the small Indian town where he was raised. He earned an engineering degree in India and soon after took a job in Australia and then in Hawaii. When his talent for business was discovered, Dr. Charan was encouraged to pursue it. He earned MBA and doctorate degrees from Harvard Business School, where he graduated with high distinction and was a Baker Scholar. After receiving his doctorate degree, he served on the Harvard Business School faculty.

Dr. Charan is well known for providing advice that is down to earth and relevant and that takes into account the real-world complexities of business. Among his recommendations for achieving profitable growth, for example, are to search for "singles and doubles" as well as home runs and to develop what he calls a "growth budget" to instill discipline on growth initiatives. Identified by Fortune as the leading expert in corporate governance, Dr. Charan is helping boards go beyond the requirements of Sarbanes-Oxley and the New York Stock Exchange by providing practical ways to improve their group dynamics. Boards, CEOs, and senior-most human resource executives often seek his advice on talent planning and key hires.

Many people have come to know Dr. Charan through in-house executive education programs. His energetic, interactive teaching style has won him several awards. He won the Bell Ringer award at GE's famous Crotonville Institute and best teacher award at Northwestern. He was among BusinessWeek's top ten resources for in-house executive development programs.

Over the past decade, Dr. Charan has captured his business insights in numerous books and articles. In the past five years, Dr. Charan's books have sold more than 2 million copies. These include the bestseller Execution: The Discipline of Getting Things Done and Confronting Reality, both co-authored with Larry Bossidy, What the CEO Wants You to Know, Boards at Work, Every Business Is a Growth Business, Profitable Growth, and Boards That Deliver. A frequent contributor to Fortune, Dr. Charan has written two cover stories, "Why CEOs Fail" and "Why Companies Fail." His other articles have appeared in the Financial Times, Harvard Business Review, Director's Monthly, and Strategy and Business.

Dr. Charan has served on the Blue Ribbon Commission on Corporate Governance and was elected a Distinguished Fellow of the National Academy of Human Resources. He is on the board of Austin Industries and The Six Sigma Academy. Dr. Charan is based in Dallas, TX.