Learning Disciplines

Leadership and Organization

Peter Drucker once noted: “The leader of the past knew how to tell. The leader of the future will know how to ask."

The leaders in the 21st century are confronted with complex challenges and traditional leadership skills are not enough to deal with them. In the old days, top leaders made all the decisions and everyone else followed........

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Diversity, Ethics and Sustainability

The common theme in most definitions of diversity is the inclusion of different types of people (of caste, creed, colour, or cultures) in a social group or an organization. The differences could be in terms of race, ethnicity, gender, age, religious beliefs, socio-economic status or any other ideology. Creating an environment where such differences are accepted and respected is the need of the hour....... 

Recent events in corporate India have demonstrated the negative impact of unethical behaviour. This makes many of us wonder why successful and business savvy professionals behave this way. The answer lies in their lack of ethics...

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Strategy and Operations

Michael Porter in his 1996 Harvard Business Review article argues that “Operational effectiveness is not Strategy”. For many years, companies have tried to achieve operational excellence through six sigma, TQM, JIT, supply chain management and various other means and technologies–for the most part they succeeded in their efforts. But they have realized that in spite of their efforts to create operational excellence, they could not achieve the sustainable competitive advantage........

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Service Science, Innovation and Design

Service Science

Affordable information and communication technologies have transformed the services sector. Service science is an emerging discipline that incorporates a systems approach to service design and service delivery.....


When we think about Nano, we think of innovation! This 100,000 rupee marvel became possible because the great mind of Mr. Ratan Tata looked at the issue of family transportation differently.

Innovation is about doing things differently or doing different things to achieve extraordinary results......

Design Thinking

This recent addition to management approaches aimed at solving ill-defined problems is variously defined as

  • a methodology or a protocol
  • an application of abductive.......

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Finance and Economics

Knowledge of business finance is crucial in running any business. The primary activities of Finance are:
  • To ensure the availability of funds to carry out various activities of business
  • To optimize and increase the capital through better management of funds
  • To allocate funds to improve the overall profitability of the business
  • To optimize each of these activities & to ensure sustained availability of resources, understanding of various aspects in business finance is critical..........
Someone once said of Economics that it is the most complicated simple subject! What's more, the business decisions that can be influenced by economic factors are complex too. 
To make decision making less complex, it is thus important for business executives to develop economic sense, so that the critical business decisions they are empowered.........

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Marketing and Customers

Businesses are under constant pressure to consistently deliver customer driven products and services and create a wholesome customer experience. Companies struggle with managing inter-dependencies between the various business functions and yet delivering value to their customers. This calls for a comprehensive understanding of the nuances of consumer behaviour, continuously keeping track of aggressive competitor moves and keeping current with market and customer dynamics.....

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